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Thread: Customer Care Migrated to Salesforce
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Old Feb 7, 2026 | 11:45 pm
  #11  
lensovet
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Originally Posted by SimonT007
I'm in IT and familiar with Salesforce. If it's implemented properly this is a good move.
Ah, if implemented properly!

A good system shouldn't have a way to be implemented "improperly". Remember iPads and iPhones when those first came out? Three year olds could pick them up and figure out how to use them.

Let me guess, did the Accenture people tell them that this was going to fix all their problems?
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