Originally Posted by
GiddyKipper638
This was a response from KLM - my issue is with KLM charging me for a checked bag when my SK status was ignored. I’m simply at a loss as to how I can get this resolved by KLM. I’m flying out this evening from AMS so will be interesting if I am again charged or not. I’ll ask staff at KLM how best to resolve as I’m losing the will trying to find a way to get this sorted. Should not be so difficult!
My situation was the other way around: SK charged me for a bag while being FB platinum. This was already in 2024, so a while ago.
Before the flight I got confirmation from the FB helpdesk that the bag should be free, so I claimed the fee with them. It took some 3 months, but in the end I received a banktransfer from AF.