Sometimes Golds will do well, but set your expectations appropriately:
* Won't get the worst room in the house


Have to disagree with that my Sheaton Heathrow was a absolute hole, I called reception to be told "thats the room you booked Sir"!

Needless to say I complained via e-mail, hould get a reply within 2 days



Thank you for taking the time to contact the Starwood Customer Service
Department concerning your recent stay at the Sheraton Heathrow Hotel. I welcome
this opportunity to assist you.

I have opened a Corporate Services File and have forwarded it to the hotel's
General Manager on your behalf. The matter that you brought to our attention
will be fully investigated and you will be contacted within the next ten days.
Your file reference number is

We appreciate your patronage of Starwood Hotels and Resorts Worldwide. Should
you have any further queries, please do not hesitate to contact us at
[email protected] quoting the above file number.

Best Regards,

Kelly Taylor
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide