Originally Posted by Samuel Hotchkiss

Arrived in CDG today in Business from RDU, having purchased the LP ground services. And when we arrived at the gate there was no one from the LP team; this is the same scenario I found myself in exactly year ago. I had reconfirmed a few times (having learned my lesson from last year) but alas that appears to not have helped this time. I sent a note to the LP team so we shall see what they say. Last year I received a full refund. At least this time I didn’t have to clear immigration - I called the LP line from the gate and eventually someone arrived. I probably waited about 15 minutes. Their excuse like last time was that it was not properly noted on my dossier which is the same excuse as last year. Oh well, rant over. Just tired of paying these prices for poor service. It’s unacceptable.