Hi
I am planning a RTW ticket and not sure if the following is a bug in the system or in my understanding. The following prices without issue
OSL-HEL-DFW-EZE-JFK-HND-SIN-HKG-AKL-NAN-MEL-BKK-LGW - (surface) -LHR-LCA-LHR-OSL = 16 segments (bold = stopover)
However attempting to swap the BKK-LGW + surface = 2 segments to BKK-HEL-LHR = 2 segments brings up the
"Your itinerary exceeds the 34,000 mile limit on a Business or First class booking. To finalise your itinerary, please reduce the length of your trip." error
From what I can see both options should be equivalent from a segment point of view and the routing via HEL is not adding any stopover.
Can anyone see an issue or is this a bug?
Edit:
Interestingly I just tried some other BKK-LHR options and swapping to BKK-KUL-LHR will price
The 34,000 mile limit is for the Global Explorer. But can show on screen as a false error message when booking the continent based no mile limit Oneworld explorer. Software would be better if just stated "error".
However attempting to swap the BKK-LGW + surface = 2 segments to BKK-HEL-LHR =2 segments
That becomes OSL-HEL-DFW-EZE-JFK-HND-SIN-HKG-AKL-NAN-MEL-BKK-HEL-LHR-LCA-LHR-OSL
That has 5 segments in EU/ME. Only allowed 4. Surface segments count in the 16 total, but not in the continent count.
Only allowed 2 stopover in continent of origin: EU/ME.