Originally Posted by
Oakshadow
Been around for a while but this seems like a newbie question.
No service agents in the Sky Clubs anymore?
Was in the LAX SC last night at around 8pm and had a question for a SC service agent (app claimed “DELAYED” but also showed scheduled departure time). But no agent was present. Just a big screen behind with the words “HOW CAN WE HELP?” and the urging to scan a QR code to deal with likely a virtual agent.
Is this normal? Is it the new normal?
The AI agent was unhelpful. Learned on my own the flight did in fact depart as scheduled.
This is a bug in the app and happens when the estimated arrival time is more than 14 minutes past the scheduled arrival time (typically due to headwinds, weather, etc.). The app sees the flight arrival as "delayed" and starts to interpret it that way, but you have to look closely to see the departure time is still on schedule. On more than a few occasions when this has happened, I have seen a GA making repeated announcements to concerned pax that the flight is in fact on schedule.