Wondering if anyone can help me with this one. Had a flight for 2 to Huatulco from YYZ. The flights were purchased from ACV.
Flight was finally cancelled and rescheduled the next day. This was for safety or maintenance so no eligible under the flight tool. AC paid for hotel, small meal voucher etc and we departed the next day.
However, I received this e mail (portion) from
Air Canada Notification<[email protected] a>
- We are currently rebooking all customers, once it has been finalized you will receive an email with your updated itinerary.
- New boarding passes will be available via the Air Canada mobile app.
- We’ve made accommodation and meal arrangements for you. Our in-terminal customer service team will provide you with the vouchers. If you haven’t received your voucher yet, please speak to a member of our customer service team.
Our goal is always to provide you with the best travel experience, and as an apology for the inconvenience, we're sending you a $150.00 CAD eCoupon to use on your next Air Canada booking. If you don’t receive an email from us within 72 hours, please contact us at Customer Relations.
All I am looking for is the $150.00 referenced above. I called AC phone line, and they were no help. Said I should initiate claim, but don't really how to do that with their standard claim form.
Any help appreciated.