Originally Posted by Oakshadow

Been around for a while but this seems like a newbie question.

No service agents in the Sky Clubs anymore?

Was in the LAX SC last night at around 8pm and had a question for a SC service agent (app claimed “DELAYED” but also showed scheduled departure time). But no agent was present. Just a big screen behind with the words “HOW CAN WE HELP?” and the urging to scan a QR code to deal with likely a virtual agent.

Is this normal? Is it the new normal?

The AI agent was unhelpful. Learned on my own the flight did in fact depart as scheduled.