Join Date: Jul 2010
Location: BUR
Programs: AA, DL Platinum, AS, AF/KL, UA, VS, HA, Hilton Gold, Marriott Gold, Hertz Presidents Circle
Posts: 1,929
Been around for a while but this seems like a newbie question.
No service agents in the Sky Clubs anymore?
Was in the LAX SC last night at around 8pm and had a question for a SC service agent (app claimed “DELAYED” but also showed scheduled departure time). But no agent was present. Just a big screen behind with the words “HOW CAN WE HELP?” and the urging to scan a QR code to deal with likely a virtual agent.
Is this normal? Is it the new normal?
The AI agent was unhelpful. Learned on my own the flight did in fact depart as scheduled.