Originally Posted by sAAul

Unfortunately, I did not check my emails soon enough and by the time I did so the chat function with the hotels was no longer available. If I look at the Activity section of my Bonvoy account for 25 stays over the past year, I see that the bills for most of my North American stays are shown, while most of my other stays do not show the folios. The latter say “Hotel Bill is being prepared,” but they never appear.