Originally Posted by
bdwyfan
You try to do it online if you have other Citi credit cards that earn TYP.
If not, you need to call.
I had to call even though I had other Citi credit cards that earn TYP.
I have Custom Cash credit cards so redemption is 1:1.
Thanks. I'll try CS again today. Last night they said it can't be done but it took me 3 tries to get her to understand my request. Then she said it was a branded card and I didn't have the stamina to further the conversation. Language barrier.