Originally Posted by
lowkeyflyer
Lol.
Got $11,000 of purchases in through shopping portal.
Screen recorded everything.
1/8: Submitted missing Avios claim on shopping.ba.com
[email protected] (to date never got a response)
1/30: Called BA Flying Club to open a case for missing avios
Email from BA today:Thank you for contacting British Airways Club to claim Avios with BA Avios eStore, it's nice to hear from you.
I have been in contact with our partner and they have confirmed that your purchase is not eligible to collect Avios, so we are, regrettably unable to credit your account.
If you have any queries about your order, we'd suggest you contact BA Avios eStore directly.
I do appreciate that this in not the answer you were hoping for, and I am sorry for the disappointment caused.
So the purchase never even tracked/showed pending? Any browser add-ons or privacy settings activated? If not and you have it screen recorded, I'd raise holy hell. You might try a credit card dispute if you don't make any progress through other avenues, but honestly for 11K legal action really might be warranted. Used strategically, that could be $50k+ worth of avios!