Lol.
Got $11,000 of purchases in through shopping portal.
Screen recorded everything.
1/8: Submitted missing Avios claim on shopping.ba.com
[email protected] (to date never got a response)
1/30: Called BA Flying Club to open a case for missing avios
Email from BA today:Thank you for contacting British Airways Club to claim Avios with BA Avios eStore, it's nice to hear from you.
I have been in contact with our partner and they have confirmed that your purchase is not eligible to collect Avios, so we are, regrettably unable to credit your account.
If you have any queries about your order, we'd suggest you contact BA Avios eStore directly.
I do appreciate that this in not the answer you were hoping for, and I am sorry for the disappointment caused.