Originally Posted by
Enigma368
That sucks I am sorry. I wonder if they had to do it as a return and then new purchase or if they chose to do it that way to get commission on the "new purchase". Either way it sucks, sorry to hear.
If I were you, since you have another 30 days, I would appeal the decision with the BA estore, explain what happened show proof that you simply exchanged for a diff size and see what they say. Worth a shot.
That store lead was a little too excited to help me with the exchange. Should have ran out the door right then and there. 😂 I found out later that the store was aware of the avios situation. I wonder how many people came in and returned their items after they saw 4x.
Good idea. I’ll appeal and see if it goes anywhere. Thank you for the tip.