Originally Posted by
Thevix4
Just an update for data point.
I lost the associated pending points for the exchanged shoes. This was reflected in the BA portal this morning. The only upside to this is my return window was extended 30 days so I can still return it if I so choose. Hard lesson!
That sucks I am sorry. I wonder if they had to do it as a return and then new purchase or if they chose to do it that way to get commission on the "new purchase". Either way it sucks, sorry to hear.
If I were you, since you have another 30 days, I would appeal the decision with the BA estore, explain what happened show proof that you simply exchanged for a diff size and see what they say. Worth a shot.