They’re very serious. So serious that if you try to book tickets for your non-western named gf, they’ll lock the account twice in as many weeks.

This despite you taking the time to send them your ID via email and talk to three different customer care agents before they finally relent and unlock the account the first time. Even then, having to call in again post-unlock for the ticket they flagged to be reissued.

They’ll lock it a week later for another ticket sending your companion to the same airport you arrive at the day prior (AKL). Their fraud detection isn’t apparently smart enough to notice we’ll fly home together two weeks later from CHC, back to HKG.

Wish I was there to try and have a chat with her. Gone are the days when a VP rang my phone to check on my satisfaction with AS.