thanks that poster is very helpful.... it sounds like we should have been offered this on the spot, but weren't.... sent an e-mail to NW and will do the same to KLM.... probably will have to send a regular snailmail too tomorrow.

How do they calculate fare refunds? If I booked round trip, ticket price was 305 pre-tax and 400 post... Do they refund the pre-tax, and I assume only half of that (probably less than half actually) because its only for that segment?

has anyone else had any experiences with refunds yet?