Originally Posted by
Irons80
I think I am (currently) the 'victim' of this... I have 2 x 5 night stays booked at the same time at the same hotel and neither will work to book a suite, with IHG saying on both there's no availability on that rate (despite the suite being available for sale for the full length of my stay)
I've had CS make a new reservation on the same rate to try and apply a CSU when it failed with my original booking.