Originally Posted by AndersB
I was stuck in a traffic jam on the way to ADL airport.
Yes, I've been in the same traffic jam,
AndersB - ADL was the first place I missed a flight in Australia (it was last year, after flying domestically since 1988).
I called Qantas Plat desk and changed my flexi-saver ticket to a later flight.
and
Yes, Qantas helps the frequent business traveler with the Platinum Help Desk. It is quite good. Overall Qantas staff are good to deal with.
Got to love that availability - phone usually answered in under a minute (but hopefully by Premium Desk rather than overflow to normal Res staff).
My co-worker (member of the group I am managing) is with me in the car.
Well, you were saving money there, so it probably turned into more than a $57 saving...
Being the cheapskate boss that I am, I had only bought him a Red e-Deal ticket.
Having read your reasoning in later post, fully agree with your position - that why I always travel in K class fares coming home (the propensity for me to turn up just in time is legendary)
My negative remarks about Virgin was about more than just poor access to their sales points.
Assuming it was at peak times, that is the differential between QF's status-based telephone system and Virgin's "wait in line for the next available consultant". You are one of the great unwashed according to Virgin, because nobody has any status with them...and this point of contact (telephone sales) they realise is more expensive to maintain, thus:
I was still on hold and part of the on-hold message was the suggestion for the simple alternative of booking on-line instead of waiting on the phone.
Flights sometimes do get delayed or cancelled...
You forgot to add...or missed due to traffic jams
Access to a quality lounge is also important...and a comfortable environment is good to have with all the waiting you do between flights. And HPs never go astray either
Finally, you get to a real and platable benefit of Platinum status
