Originally Posted by moondog

+1. JAL has been remarkably good at accommodating change requests based on its recent summer schedule retimings (a stark contrast to a year ago when they did the same thing and ignored us for over a month). This is especially relevant to many of us in this thread because both ORD flights saw significant schedule shifts, and they have been some of our most popular redemptions. I was actually offered the opportunity to switch to DFW (A350) from JL 10 (777), but I decided to stick with JL 10 because the 1p departure now gives me a perfect 3 hour layover in Chicago (enough time to get through customs + check-in and lounge without spending all day there).

Between this and AA adding a new midday ORD-JAX flight since I first booked, my ORD layover has dropped from 9, to 5, to 3 hours (i.e. an awful itinerary transformed itself into a great itinerary).