Originally Posted by
tth6133
Cardless, not Bilt, needs to address these types of questions, so that's probably why it took longer. And I expect dealing with Cardless is going to take more time and effort than with most other card issuers, in an ongoing basis, not just in this launch phase.
Yeah, for what it's worth I tried calling Cardless. Spoke to someone who told me to ask BILT.
Bottom line is good CS is the responsibility of both parties. If BILT doesn't have the answer, find out, don't send me an answer to a question I didn't ask. And if it is going to take longer than normal (because you have to reach out), then respond promptly and tell me that.
It's not the consumer's job to know the difference between the companies - even though I myself do.