Originally Posted by
moondog
I talked to them a few months ago and they told me that I could only talk to American UNLESS they made a schedule change. Low and behold, after the recent schedule changes went through, I called again and they were happy to assist (even though I didn't end up making any changes after all).
Very strange. Wonder if this is yet again a Chat vs Phone response situation. Since the phone doesn't even ring, I contacted via chat. Maybe I will give the phone # a couple of tries.