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Thread: Isom, Top Management, and Board of Directors Should All Go
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Old Jan 29, 2026 | 9:58 am
  #23  
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Originally Posted by hhdl
There was a podcast with Parker last month where he said (paraphrasing) "improvements in hard/soft product don't translate to improvements in share of revenue because your competitors will duplicate the improvement" and then said DL found a way to operate reliably which competitors couldn't match and used that to grow share of revenue.
Delta got its cult status pre-COVID by being the airline described by the average flyer as: "my flight was on time, I had a cool touch screen, and the FA smiled when they handed me the Biscoff."

It's not that complicated.
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