Originally Posted by bj2757

I have searched and couldn't find an area to ask questions about the Global Entry program. If there is an area please re-direct me.

Having a couple of oversea leisure trips coming up in the next few years, and having stood in line at Heathrow for hours a couple of years ago, I decided I wanted to go the Global Entry route and hope it helps. I wanted to do this 2 years ago before we went on our trip to Europe, but in order to get an appt for an in person interview for Global Entry we would have had to go to Austin (70 miles) and appointments were scarce to non existent - so I did TSA Pre-check instead (paid back from CC).

Now they have an office at the San Antonio airport and when I looked a few weeks ago it said appointments were readily available. I signed up and received new Chase United cards that arrived on Monday and I used them to pay for the applications I submitted on Monday (Chase will re-imburse the $120 for each of us). Both of us were "conditionally approved" yesterday and today I went to set up interviews. The main site said no appts available for 365 days, another said 66 days, and three said appts are available now. But when I go to select the location (Texas, then San Antonio International) I get a window that says appts are filled through 15 Feb. Period. No options to select a later date - all I can do is close the window and go back to where I selected the state. The instructions indicate once I select the location I should get a list of dates - regardless of how far out they may be - but that doesn't happen. I see a lot of options to sign u and have them alert me if appts become available (cancellations etc) but that seems extremely iffy.

So I guess what I'm asking is has anyone else dealt with this and what did you do - is there a work around I'm missing? I have plenty of time - our next trip to Europe is Aug 2027, but if appts are out 365 days and I can't even get one of those - maybe I don't have enough time :-)

Any guidance would be appreciated. I'm 80 and just figured out how to use our cell phone - so some of this stuff requires more guidance than the web site is giving :-)

Again - if this should be posted somewhere else please let me know.

Thanks in advance. Brian