I completed my stay here yesterday and leave with the impression that this is a good hotel but far too expensive for what it is. If I was looking for a hotel with a similar benefit set within Bonvoy, I would go with the Westin or if I didn’t care about the lounge, I might just stay at Prince Gallery if it remains cheaper on cash than the JW. Here are my impressions and photos:
Note: Yes, there is train noise, but I could completely drown it out with the noise from the air purifier, which I would have had on anyway - so this really didn’t affect my stay.
Pros:
- Upgraded to an Executive Suite before arrival - large full suite
- Bed is comfortable enough - mattress is definitely on the firmer side but is fine, covers are plush enough, pillows are large and plush without being too hard
- Shower pressure from the rainfall head is good and strong
- Service seems friendly and well-meaning - though, you can tell a bit more time will be needed to get into gear
- Lounge afternoon tea chocolate tarts and scones were really good
- Lounge has good guava juice
Neutral:
- Lounge breakfast - omelet was good as was the salmon but buffet is small and I wasn’t a big fan of the pastry quality at this price point - to my knowledge, restaurant breakfast isn’t an option for Elites
- Furniture definitely leans towards design over comfort in the living room
Cons:
- Only able to get 2 PM late checkout in the suite “due to availability” - trade-off I’m willing to make but noting here for others
- They took a 110K deposit at check-in and then charged me the 90K stay total again after check-out - I’m assuming the 110K will drop off but seems like bad deposit practices when they could have just taken the 90K from the deposit - I would recommend just checking in and out at the front desk as the lounge seemed a bit choppy on logistics
Photos (please expand the Spoiler tag):