We got a reach out from BILT's "Head of Financial Services" (I'm sure it was an automated email, obviously) basically wondering why we hadn't converted and offering to set up a call to discuss, etc. We replied with a very specific question that is an easy answer over email and so far no response. It's been more than a few business days, and the deadline is approaching, so color me not impressed.

I'm actually less impressed by "personalized" reach out with no follow through than I am if they hadn't reached out in the first place.

Their CX plan (or lack thereof) is pretty laughable.