Originally Posted by
TedToToe
I submitted a complaint on 8th January, the day after these changes were implemented, but have not had a reply! Is that unusual? I was looking to see if I could check the status but it seems the nearest option is to 'update us about another complaint or claim'! My update would be "Hello, I'm still waiting"!
If you have the case reference number check the status online. It may have been closed by the system, A situation that has happened to me and others I know.