Originally Posted by
joecool1885
We stayed here last month, and am really thrown by all the hate for it.
Service was top-notch (far superior to PH London, where we had stayed several nights prior), the room was great (used the Premium Suite Upgrade and ended up in a Park Terrace Suite), and food at breakfast was terrific.
Location relative to tourist activities was probably under par, but no matter since we had figured we'd be ubering everywhere anyways.
Only real bothersome aspect was that the hallway to the room smelled like people were actively smoking. This issue did not extend inside the room though.
Maybe I'd have felt differently in a smaller room or busier season?
I feel the same way. We completed a two-week stay on property in October. I found the location to be very good for our family, close enough to upscale shopping, restaurants/cafes, and Macka Park and also an easy enough car ride to any sights we wanted to visit. I might have had lower expectations after reading the forum, but I found the rooms to be well maintained despite the age, and perhaps most importantly found the staff to be extremely kind and well intentioned. The bellmen and security team at the front of the hotel were so kind to my two-year old daughter. While we did not eat breakfast onsite everyday, when we did I found the quality to be very good. We are going to be returning next fall for another long stay.