Stayed 5 nights last week in a city view suite. Arrived after 10pm and yes, room was ready (cant belive someone actually got a room at 9am) but checkin is not a seamless quick process but a lot of questions for a repeat customer. They preauth the entire stay amount, apparently due to fraud issues. We had left our luggage with the concierge during check in and then retrieved it after check in without the concierge noticing.. There is not a lot of securty around left luggage. No welcome note, or gift in the room. We had 3 persons which was why we picked suite, but there is too much furniture to put an extra bed in the living area. A very large couch with a chaise and two large chairs in addition to the desk and a chair. We called engineering to work with us to use an HDMI cable but they didnt know what it was, and called IT, who was able to assist. The elevator situation is still bad, with several elevators shut off at night, and long waits at times. I;m not sure who thought the bathroom design in the suites was a good idea either. The bathtub is enormous and has a great view and a TV but is it the best use of space.

The breakfast in glass has definitely gone down over the years. We were first introduced to noosa yogurt year ago, and now it just some regular brand of yogurt. The pastry selection is weak, as well the bread selection (more packaged type of bread than fresh baked loaves) waffles are just taken out of a bag and are not warm. There used to be newspapers on the round table where you enter and maybe a water dispenser, which is now all the way in corner in the back. There is however ,quite a bit of hot food. The omelette station was moved to where the bread and pastries used to be which means that if you are seated in front of the table there are people waiting for omelettes on top of your table. They have added tables to the entry way to accomodate the overflow. There is a poster with the timings of when breakfast is likely to be busy, but Im not sure how that actually helps with the flow in the morning. The staff is overwhelmed and doesnt communicate well with the people checking you in, so there is a line that backs up to enter even though there a lot of tables available inside.

We have gotten used to the lounge downstairs. If you hadnt visited the old lounge, it would probably seem fine and the food is ok. It is pretty packed at happy hour time but we did get a seat, and they did refill the cheese tray, but the crackers had run out and were not replaced.

It is the little details that this hotel does not pay attention to but there is such turnover, and you always see people in the lobby waiting for rooms. It's a good location especially with the light rail out the door but keep your expectations in check.