I just flew TED LAX-LAS and LAS-LAX. I have no problems with the seating (E+),equipment, music, meals or tanible. BUT the service that I recieved was absolutely horredous.

Our first flight LAX-LAS was delayed due to equipment failure. Now this plane was sitting there when I arrived (4:30a) so I presume that it was there over night. They proceed to board everyone and have us wait on the plane for over 45 minutes, in the plane at the gate after closing the door, not giving us any updates. When they finally come on the speaker, the pilot tells us that a incorrect part was installed on the plane. How he hell do you install a wrong part? And after you install something, shouldn't you check that it works correctly after you install it? Not wait for the pilot to find it. Now at this point they tell us that the part has to flown in from SFO (about an hour), due to some incredible indecision, and miscommunication they couldn't decide on whether or not to let us off the plane, they actually had everyone stand-up and sit down several times (musical chairs anyone?). So after hey finally decide to let everyone off, I call the 1K desk (yes I am 1K, no I do not expect the world), to book me and GF on the next flight to LAS. The 1K reservation agent is able to handle this with no problem at all, and is able to get me 2 seat in E+ on the next flight. So I walk over to the new gate and stand in line for my new boarding pass. While I was on the phone with the 1K desk, gate agent who worked on my original LAS flight "A", walked over to assist the agent on the next LAS flight "B" (everyone who was on flight "A" was trying to get on flight "B"). When I get up to the gate agent, I tell her that I was on flight "A" and the 1K desk rebooked me on flight "B" so I just need my boarding pass. She literally told me "I dont care" and put me on stand-by. At this point I try to call the 1K desk (but the phone system was down), and I didn't have enough energy (I took a redeye from HNL and got no sleep) to deal with an unreasonable agent. So when they start calling for stand-by, I get called first (I expect to early in the list, but not at the absolute top). My GF and me go up and get the passes from the original agent on flight "B". She give us our passes, and tell "you have to grin and bear it" since our seat weren't together. So I figure that it is a full flight, and we are lucky to get on. Imagine my suprise when I walk on and find that the flight is only half full, and that there is an empty seat next to me which is eventually filled by another standby customer. Not to mention the flight attendants, who offered no help what-so-ever with baggage or anything. Their standard answers were “you are going to have to check it” or "I don’t handle baggage”. PAX were helping each other with their carry-ons. All the FA's did was stand around and talk to each other during the entire boarding process (this was the case on LAX-LAS and LAS-LAX).

This was my irst experince with TED, and it was a very bad one. I have never had this bad service from any flight/ground crew for any of my previous flights with United or United Express(Skywest) in the past 2 1/2 years (about 160 segments) not even when I was a peon still earning my status. Note: this is my first year as 1K, last year was my first year as 1P, before that I was a peon until I earned 2P. So I am not that far removed from knowing what "standard" service vs "elite" service is like.