Has anyone had any recent experience with Sterling or Aurelian and the pre-arrival upgrades being granted?

I wonder how LHW and the hotels are handling the increased volume operationalising it all properly?The Leading Hotels of the World, will now benefit from an exclusive partnership with American Express U.S.

Through this collaboration, over 4 million U.S.

Platinum and Centurion Card Members will receive complimentary Leaders Club status:

Platinum = Sterling Tier

Centurion = Aurelian Tier

Leaders Club, LHW's guest recognition program, offers exclusive member rates, room upgrades, and exceptional on-property experiences at the world's most remarkable independent hotels.