Originally Posted by
lookatthenameyo
The saga gets more interesting. New ticket issued but has no PNR so now AA and QR are fighting trying to link it... At least they know what the issue is though. QR helpdesk was far far more helpful despite not actually issuing the ticket.
Hopefully the AA agents are working with the OW liason desk to sort it out. Or, push to go via LHR and avoid PHL. As noted, the BA JV partnership gives more flexibility in re-booking (at least in my experience) and I believe it is noted in the saleslink guides.
Originally Posted by
rp350
Yeah, in your shoes I would call and keep escalating until you get someone who can fix this. I've had agents try to fix things in IROPS who don't clean up the flight record properly and there are orphan segments that would not have magically gone away by waiting. I had to call again and explain, and the extra flights were removed.
This happened to me last Friday after some last-minute re-ticketing at the airport and by the CK team. I was sitting on my new (BA) flight with a 125 ticket, and the cabin crew introduced herself to me, however used someone else’s name as her digital manifest didn’t have me. I then checked the AA app to make sure the PNR was cleaned up and noticed that the other BA flight on my original 001 ticket was not removed, and would have likely caused a no-show cancellation for onward travel. Luckily I was able to get through quickly and the agent squared it away, but it requires diligence on the flyer’s part. I also had a bunch of back-up’s booked by the team (though not ticketed) still lingering in the PNR that needed to be removed. Once completed, the manifest fully updated (perhaps the timing was coincidental).