Originally Posted by
farnorthtrader
Not sure I agree with this being a problem on Chase' side. My Edit reservations so far have been with Marriott. In both cases, Marriott had our Bonvoy number on the reservations and were aware that they were Edit bookings, but they had not coded into their system with the right promotion code to recognize them as being loyalty eligible. There would have been nothing Chase could have done to fix the issue
Sorry, but it's a Chase problem, it's their program, and they are responsible as they are marketing and selling it. Do you see Marriott advertising, hey this hotel is part of the Edit program, or you can book with us and get your Edit benefits?
No you don't... So:
You bought it through Chase, and Chase is advertising that it earns Bonvoy Credit and benefits.... that's who told you, sold you, and booked you into the Hotel.