I did the challenge for Silver last year around April (2025) and after achieving it I received an email with this verbiage that I would have Silver until December 2026. However on 1/1/26 my status was changed to regular free spirit member. My two calls, chat, and FB messenger have been unsuccessful in resolving this. No one seems to understand my situation. I've sent screenshots of the email via chats and I forwarded the the email to [email protected] last week with no reply received. Any ideas how to get this fixed?