Originally Posted by
Photographerbob
Last December I made an Edit Reservation at the Mandalay Bay Hotel in Las Vegas Dec. 28-30. When I made the reservation on the Chase Travel Website on the bottom it said the hotel was "Marriott Bonvoy Eligible" I included my Bonvoy Platinum # in the field provided on the website.
Fast forward 3 weeks and have still not received bonvoy stay credit or points. I have called the Bonvoy Platinum Line numerous times and been told it is a third party booking not eligible for Bonvoy credit. What does "Marriott Bonvoy Eligible" mean?
When you checked into the hotel, did you make sure that your loyalty number was on the reservation? There have been reports that the loyalty number doesn't come through from Chase so you need to have it manually added when you check in.
Marriott Bonvoy eligible means that you would get status benefits and earn points and nights just as if you booked directly so the rep is 100% wrong in telling you it's not eligible.