Originally Posted by
FlyerLX
Interesting too to learn that LO handle calls from Poland. Do those staff have full access to the LH booking system, or do they just do M&M?
Yes definitely LO handles M&M calls, they've much improved (a LOT
I might say) recently. And there are two Maciejs, both very competent, and one of them works magic! I keep his employee number in my records and I always ask to speak to him whenever I have a complicated issue.