CX potential downgrade question (J to PY)
Booked BNE-HKG-DXB tonight in J and made the reservation using miles. At check in the agent couldn’t check me in and had to call over a supervisor.
they said my second flight HKG-DXB is overbooked and offered me HK$1,500 (US$200) to downgrade to premium economy. Obviously that’s a terrible offer for a 9 hour flight and they felt pretty embarrassed offering it. I said for US$1,500 I’d consider it but they didn’t really have any flexibility. Anyways they had to call some big boss on the phone to allow me to check in. They told the boss I’d prefer to stay in business class. They were able to print my BNE-HKG boarding pass but not the second one to DXB. They said I’d have to sort it out in HKG
luckily I have a 10 hour layover which I am planning to use to explore one of my favourite cities tomorrow. However, what are my options in this situation?
unfortunately I have to be in DXB tomorrow night for work meetings the following day. If it’s a choice between going PY or not going I’ll have to take the downgrade but the offer is really terrible. Will they be more likely to negotiate to a reasonable offer in Hong Kong? Would they rebook me in EK in J? Or am I just stuck with whatever they give me?
any help or advice prior to tomorrow would be appreciated. Planning to sort it out before I leave the airport tomorrow morning.