Originally Posted by
Fabo.sk
Qualification entitles you to enjoy the benefits for the same time, under old system for 2 years, under new system for 1 year. You didn't not get 2 years of FTL, you got 1 (and then another 1) year of SEN on top of that.
Are you saying if I hadn't chased any status in 2024, I wouldn’t have enjoyed the FTL earned in 2023 for 2 years 2025 & 2026 ? This is what I meant when I responded I would have preferred not to make the spend in 2024 to go up to SEN. And that M&M agent clearly confirmed in early 2024 when I had not yet flown much that year that I’d have FTL until early 2027.
Originally Posted by
Fabo.sk
Dead year has been eliminated in the new system.
Originally Posted by
Fabo.sk
Travellers F and S in turn did not get "any recognition" for their travel in 2024. Welcome to the dead year.
“Dead year” ! Sounds dreadful. Sadly, I learnt this term very late, here in this forum. If this had been an M&M formal concept they could have reminded travellers of its impact during transition period.
Are you not making a contradiction here though ? On one hand dead year was eliminated
in the new system, but on the other hand it disadvantaged two types of travellers causing them not to get any recognition for a qualification year in the ...
same new system.
In any case, the point I made about traveller FS was being worse off compared to S for an old programme qualification year not in the new one. For a qualification year in the new system, they all get equal treatment relative to their spend.
Originally Posted by
Fabo.sk
If the old system persisted, FS would have not get "any recognition" for one (or both!) of 2025 and 2026 depending on when they requalify for SEN.
I agree and reflect this with the FS example. But the lack of recognition compared to S which I was alleging referred to a qualification year under the old system.
Originally Posted by
Fabo.sk
Once again, there were no provisions for eVouchers for FTL because FTL did not get any evouchers. You got incorrect information from the agent
If anyone tells me the official communication channels should have made it clear what the status roll-over rules were during transition when their own staff wasn’t able to convey simple provisions about the eVouchers benefit, then I have the right to call M&M and their “official channels” a big scam.
Originally Posted by
Fabo.sk
[...]anyone who bothered to read and understand them. The fact that you didn't bother to read and understand them doesn't make them unfair and just isn't a M&M problem by definition
I expect you answer not using a less polite tone than I used when replying to you. I “bothered” to read their communications but there was nothing tackling cases like mine hence the reason I contacted them. I reckon it would have been more clear had I been a member of this forum and actively asked questions well before the transition. If you mean this forum is one of their official channels, then I must admit my mistake of staying well misinformed relying on their newsletters or support desk. Otherwise, do not make a biased statement that everything was clear and on top of it spit an offense to a fellow member of the forum. Bring a proof in the form of a communication you saved from M&M where they were sending out those “well understood rules”.