Optum as in Optum Healthcare?? Good grief, what a disaster, literally it's 90% of what I hear my surgeon spouse complain about. And Vasu Raja, the worst thing to happen to AA since...Parker, and maybe worse than him. Totally incompetent and detached from any form of customer loyalty concept - he thinks customers, suppliers and partners are simply objects to be moved around a chess board. He can't even comprehend human behavior. Apple Card? Goldman Sacks couldn't wait to get rid of it, and only Chase was dumb enough to take it over.

I cannot think of two worse selections to join United in any capacity, including as cabin crew - we'd be better off resurrecting Smisek and Frank Lorenzo. Or do a Trump and hire the dude who empties the office trash cans.