FlyerTalk Forums - View Single Post - The Ultimate Upgrade Question thread

Jan 13, 2026 | 7:35 pm

#1531

AC340-541

Join Date: Jun 2009

Location: HKG

Programs: CX Diamond

Posts: 212

Quote:

Originally Posted by blum81

So just to update since I'm now in YVR.

When I got to HKG i immediately went to the lounge to see if my HKG-YVR could be upgraded. Stopped by The Pier and informed them on the situation, told them that when I called CX support they told me it was confirmed, then retracted their statement. They made some calls and said that I have to wait until just before the boarding time and they will inform The Wing staff since my gate was closer to that area. Headed over there and the staff knew I was coming, and about 10mins before boarding I was told my upgrade was confirmed and completed. Great service from the staff once I was in HKG.

They also looked at my YVR-HKG route and noticed it was handled weirdly by CX support, so they looked into it for me and after the guy was on a call, he informed me that when I land in YVR and within 24 hours, the upgrade should automatically happen, which I'm happy to say I have my YVR-HKG now upgraded.

So I guess the learning lesson here is that in person HKG staff is much better than calling in lol.

I have had something similar happen to me also when trying to upgrade both the outbound and inbound sectors of a flight within 24 hours of the outbound journey.

The agent helping me told me something about being able to issue the upgrade for the outbound immediately without re-issuing the ticket, but the inbound sector (because it was out of the 24/48 hour window) needed the whole ticket to be re-issued. They generally do not re-issue a ticket while sectors are being flown, so that's why my inbound sector showed as "Waitlist Confirmed" in my booking instead of upgraded. About a day after my arrival on the outbound flight (also YVR co-incidentally!), my inbound flight automatically was confirmed upgraded.

Just wanted to add in the data point as it's not really an "IT issue" but a system limitation, as it was explained to me.

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