Indeed. Sometimes things go wrong. And it's not necessarily the fault of the airline. Sometimes .... just happens and then it's better if everyone does its very best to deal with it.

Everyone knows that in life. If you fly in winter, you know you need to plan in some extra time. If you book an unflexible ticket, you know you can't change it if you are not happy with what you bought. If things go wrong, you also know what to expect. And so on.

Of course, customer service is very limited in this particular business. But that's the market. BA of AF would also not change a restricted ticket free of charge just because you are not comfortable with what you bought.