Originally Posted by
chris63
Completely agree with that but the OP did have a conversation with LHG & they just said tough sh.t & actually if the OP has travel insurance the costs come back to bite LHG on the … so where is the commercial sense in that ? not to mention they just potentially lost a customer & others reading this saga ?
LH said they would rebook at 2x€250 per the ticket conditions.
Even more so with hindsight, the OP should have taken that, especially if we now know how important it was to arrive on time.
I will gladly book risky, short connections so as not to spend more time than necessary waiting, but only when getting in on time is not critical. On the other hand, I will equally gladly spend more time at airports or in a hotel the day before when it is more important that I get to my destination. I buy my tickets accordingly, short connections or long connections, no flexibility or full flex. And I'm glad that I have that choice.