[QUOTE=tomofmaine;37522595]Just had another look at my boarding pass. Maybe the system rejects my documents because my first and middle name are Thomas XXXXY, but the boarding pass itself cuts the name off to Thomas XXXX (no Y)?

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Edit/Update: Contacted Cathay via Whatsapp and they agree that my suggestion above is likely the cause of the system's confusion. The missing Y on the boarding pass formatting will simply be read by their automated system as a different name.[/QUOTE
i don’t have a middle name and im having the same issue. The old system / UI worked much better for CX operated flights. And I’m trying to claim a 2026 flight…