Originally Posted by
tommy_ryusay
Anyway, pro tip—when out of Japan, esp. when in the US, I always call the Japan number for anything. And if you can speak Japanese, definitely choose that as there are many more operators. If you are JGC or Diamond, you should be connected very quickly. I'll even gotten a callback after the one time my line dropped.
As a JGC member I've had long wait times when calling the Japanese number. For this reason I hate calling, but I often have to because there are many things that can't be done online.