Originally Posted by
WineCountryUA
Because the system appears not to make a distinction between Paid or Or Upgrade PremPlus (contrary to what UA has inferred). Note this has been a long running issues and 2 years ago I communicated with a UA VP's office about this and received compensation.
Normally Polaris upgrades are process first before PremPlus, and not a problem. This becomes an issue if space opens in Polaris (misconnects, no shows, ...) after PremPlus upgrades.
Pretty sure it wasn't that.
But if you two have the same status wouldn’t you still be higher because of being there first?