Originally Posted by
Neild
I have filed complaints with both AC and UA. Lets hope AC resolves this and reimburses us the amount paid to purchase the tickets and also pays us the difference between class of segments booked and flown on. How can I request a partial chargeback? I mean what amount should I dispute - the amount that we paid yesterday to UA or is there a way CC companies can calculate the amount for 1 segment only?
I would dispute the amount you paid UA for the extra tickets. This puts AC on the defensive and forces a reaction. They did not provide you with part of the service.
Partial chargebacks are possible. Imagine paying for five nights at a hotel with a written confirmation but the hotel says you only paid for four; you would be entitled to a partial chargeback as opposed to the full amount.