Originally Posted by
expert7700
I agree this isn't denied boarding. Using that in any correspondence you send in might confuse the situation.
unless you bought the replacement ticket at exactly T-45min when UA was trying to close the domestic flight checkin), I'd have still been on the phone, documenting holding or trying to force the issue with AC. Heck, I'd have done so up to the point of final boarding prior to scanning a refundable paid ticket.
After many years on FT and a good amount of travel gone wrong, my impression is that any funds spent rebuying a flight are rarely, if ever, reimbursed.
I did not buy it at exact T-45 but it was a last minute kind of option. Either we buy ticket or they would have closed the boarding gate. There was no time to call AC. Cause United initially told us that they are working on it to fix it. In the meantime they boarded all the other pax. All this happened in literally 10-15 mins. Our flt was scheduled to depart at 740p. We were at the gate at 7p waiting for boarding to start, at approx 710pm, UA told us there was issues and asked us to step aside cause they needed time to work on it. Then at 730p, they told us that AC did not revalidate the ORD-AUS segment. My kid panicked & started to cry. So I asked UA what can be done, they said to buy tickets and send claim compensation to AC. So it was kind of chaotic and TBH we were stunned that how come we have boarding passes, our bags were already loaded, we cleared TSA precheck using same boarding passes and UA claiming we did not have valid tickets so we cannot board the flight.
Originally Posted by
canadiancow
Out of curiosity, did the ORD-AUS boarding pass have a ticket number (014...) printed on it?
My experience with UA has always been that ticketing issues prevent check-in entirely, but it's been years since I've had one.
yes the ticket number for original was 014 AC document number.
Originally Posted by
stevendorechester
This won't qualify as IDB under US rules as the flight was not oversold.
Expect both airlines both airlines to blame each other so I would file a DOT complaint against both, so you get written responses from both airlines.
Looks like AC is most likely to blame. I would send in a complaint to AC and a request for reimbursement of the extra money you had to pay failing which you will take them to court.
I would also do a chargeback against the original AC ticket for a partial amount ( ORD-AUS) for services not received, which is the amount you paid for the extra tickets.
I don't why the law allows airlines to dodge IDB compensation when they are denied boarding despite having paid for their tickets. If the airline responsible for this denied boarding to to pay compensation and a massive fine the would be a lot less of these situations.
I have filed complaints with both AC and UA. Lets hope AC resolves this and reimburses us the amount paid to purchase the tickets and also pays us the difference between class of segments booked and flown on. How can I request a partial chargeback? I mean what amount should I dispute - the amount that we paid yesterday to UA or is there a way CC companies can calculate the amount for 1 segment only?