Originally Posted by
FireEmblemPride
JAL's website and app are absolutely abysmal, indeed. Their system is so bad that it even nearly got me IDB'd for one of my flights, had I not insisted on the airline fixing the issue over the phone. The issue was related to signing up for a JALCARD, and how the bank's decision to register a combination of my middle name and last name as simply my last name eventually carried over to JAL's reservation systems, causing an ID mismatch.
On a typical day, it feels like a crapshoot whether I'm even able to properly log into my JMB account without some weird error occurring.
Not sure what JAL's issue is but they need to improve their IT. ANA isn't much better but I've had fewer issues with them.
The JAL Card issuers have a tendency to mess up things when they think that the information submitted does not match what is on your existing JMB account. MUFG tends to just create a new JMB account for you and associate that with the card. Without even letting you know. The solution to that is to cancel the card and apply again.
Other issuers have other stunts, but managing to mess with the name in the original JMB account is not one I have heard before.