Called JP Morgan Reserve line today on two occasions. The first time I called about a dispute, and was greeted with a message that said that I would have an 7-minute hold. I couldn't believe it, so I hung up and called again. This time I was told I would have an 8-minute hold. I've never had this experience with my JPMR card, and inquired with the CSR. He told me they have been very busy. OK.

I called a second time, this time to inquire about renewal of my UC access. The CSR I spoke with had no clue, first telling me that I had lounge access (through PP), then saying she could find nothing in her database about having access to UCs. I told her it was an unwritten benefit and perhaps she could consult with a supervisor. She kept on plugging along. Only after 19 minutes of the telephone call, she said that the UC benefit would automatically renew on 1/15, and that my access would remain even though my UC card says it expired on 1/1. Poor customer service skills. No apology for the delay in getting the information, otherwise pleasant.

Anyone else have a datapoint?

Thanks!