Originally Posted by
demue
If IHG don't grant RA with your stats, as everyone else said, then it'll be their loss and one of the silliest decision I have heard of over the years (I helped some friends with appeals in the past, just spend targets were definitely much lower then when I was RA).
What a way to potentially alienate someone who is that committed to IHG premium brands. It takes quite some effort considering the mediocre IHG premium footprint so fingers and toes crossed for
hclee01 .
Thanks for the kind words. I have written to IHG Diamond CS to "appeal" and they have come back that they will share the comments with the relevant teams. I guess I will leave it as it is as it is fairly unlikely that there will be further communications from them on this matter.
Just some thoughts that I have booked some of the hotel stays using IHG Destined Rates. I am not too sure if this may affects the computation?
Hello hclee01
Thank you very much for taking the time to share your detailed feedback with us. We truly appreciate the loyalty you have shown to InterContinental Hotels & Resorts over the years, and we recognize the significant commitment reflected in your stays and spending throughout 2025.
We are sorry to hear of your disappointment regarding the change in your Royal Ambassador status. Your perspective on the value of the program and the recognition of long-term loyalty is important to us, and we understand how meaningful this status has been to you. Please be assured that your comments have been noted and will be shared with the relevant teams for further review.
We value your continued patronage and sincerely hope to have the opportunity to welcome you again at our hotels. Your feedback helps us improve, and we remain committed to providing you with memorable experiences whenever you choose to stay with us.
On behalf of the IHG team, I wish you a happy and blessed new year ahead.
Warm regards,
Diamond Elite Services
IHG® Hotels & Resorts